Human‐Centered Design: Integrating Services & Systems Around People By Providing A Common Ground for Action

Publikation: KonferencebidragPaperForskningpeer review

Abstrakt

Service engineering and service design, though distinct in their origins, theories, concepts, methods and practices, share that they are both consequential productive arts for people who depend on their outcomes. The ideas, methods and practices of human‐centred design are therefore relevant to both professional fields. Yet, how human‐centered design is being practiced and applied depends on the interpretation of the concept, or the “designer’s stance” (Buchanan 2011). In this paper, I trace the shifts in design thinking and the role of people in service engineering and in service design. I argue that human-centered design challenges the systems view of service engineers and service designers and requires them to reach out to each other. For this reason, I conclude that for these two disciplines, human-centered design provides a common ground for purposeful action: to arrive at the best solutions that work for people inside and outside of organizations and to conceive of, plan and deliver services that embrace the full human being, not merely a person’s purchasing power or cognitive abilities.
OriginalsprogEngelsk
Publikationsdato2014
Antal sider12
StatusUdgivet - 2014
BegivenhedInternational Conference on Applied Human factors and Ergonomics: International Conference on The Human Side of Service Engineering - Jagellonian University, Kraków, Polen
Varighed: 19 jul. 201423 jul. 2014
Konferencens nummer: 5th/2nd

Konference

KonferenceInternational Conference on Applied Human factors and Ergonomics
Nummer5th/2nd
LokationJagellonian University
LandPolen
ByKraków
Periode19/07/201423/07/2014

Kunstnerisk udviklingsvirksomhed (KUV)

  • Nej

Aktiviteter

  • 1 Deltagelse i workshop, seminar og kursus

UK Service Design Research Network

Sabine Junginger (Deltager)

22 okt. 2013

Aktivitet: Deltagelse i eller arrangement af en begivenhed Deltagelse i workshop, seminar og kursus

Citationsformater

Junginger, S. (2014). Human‐Centered Design: Integrating Services & Systems Around People By Providing A Common Ground for Action. Afhandling præsenteret på International Conference on Applied Human factors and Ergonomics, Kraków, Polen. http://www.ahfe2014.org/conferenceHSSE.html