Value Creation Through Service Design in a Healthcare Environment

Publications: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

After cancer diagnosis, patients experience shock, anger and fear which makes the gathering of the information that would help to understand the upcoming life a difficult task. For most patients, their healthcare team is the primary source of information; however, they feel that their information needs are unrecognised or unmet. Based on this perspective, this study aims to explore how design could contribute to reducing the stress level of patients related to the information-seeking after being diagnosed with cancer through a human-centred design process via following a bottom-up approach in collaboration with a healthcare institution in Eastern Europe. The study shows that having a human-centred design process followed by a bottom-up approach could help design researchers and developers to challenge the hierarchical situations in order to create solutions focusing on patients who could be in quite vulnerable situations when they are just diagnosed with cancer.
Original languageEnglish
Title of host publicationThe Design Journal : Running with Scissors: 13th International Conference of the European Academy of Design
EditorsLouise Valentine, Joanna Bletcher, Leon Cruickshank
Number of pages13
Volume22
PublisherTaylor & Francis
Publication date31 May 2019
EditionSup 1
Pages655-668
ISBN (Print)1460-6925
ISBN (Electronic)1756-3062
DOIs
Publication statusPublished - 31 May 2019
EventEuropean Academy of Design: Running with Scissors - Duncan of Jordanstone College of Art & Design, Dundee, United Kingdom
Duration: 9 Apr 201912 Apr 2019

Conference

ConferenceEuropean Academy of Design
LocationDuncan of Jordanstone College of Art & Design
Country/TerritoryUnited Kingdom
CityDundee
Period09/04/201912/04/2019

Keywords

  • healthcare services
  • prototypes
  • Human-Centered Design
  • emotional distress
  • patient information package

Artistic research

  • No

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