Activities per year
Abstract
This chapter looks into the developments of service design in the public sector. It shows how Service Design emerged and continues to evolve in Australia, where the practices involving the design of services are deeply rooted in human-centred design principles and where these practices have begun to influence many areas of government, ranging from public management to social policies. For researchers of Service Design, the Australian efforts present an opportunity to situate the design of services theoretically and practically in an area, where the development of services is not an option but a mandate, where services do not affect a select target market but thousands, if not millions of people. This chapter looks into the role and challenges of the Australian Service Delivery Reform in re-envisioning the ways in which the Australian government goes about developing products and services for Australian citizens and residents. It points to the need for Service Design to position itself in the public contexts of policy-making and policy implementation and to understand its role in contributing to social justice, social inclusion and social coherence.
Original language | English |
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Title of host publication | Service Design with Theory : Discussions on Change, Value and Methods |
Editors | Satu Miettinen Anu Valtonen |
Number of pages | 7 |
Place of Publication | ROVANIEMI, Finland |
Publisher | Lapland University Press |
Publication date | 2012 |
Pages | 12-18 |
Chapter | 1 |
ISBN (Print) | 978-952-484-551-9 |
Publication status | Published - 2012 |
Keywords
- designing services
- Service Delivery Reform
- policy-making
- Australian Service Delivery Reform
- Co-design
- silent design
Artistic research
- No
Activities
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19th DMI: Academic Design Management Conference
Sabine Junginger (Organizer)
2 Sept 2014 → 4 Sept 2014Activity: Participating in or organising an event › Organisation and participation in conference
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Designing Business Matters
Sabine Junginger (Organizer)
23 May 2014 → 26 May 2014Activity: Participating in or organising an event › Organisation and participation in conference
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UK Service Design Research Network
Sabine Junginger (Participant)
22 Oct 2013Activity: Participating in or organising an event › Participation in workshop, seminar, course