When users cannot be included in inclusive design

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

Inclusive Design (ID) methods place a strong emphasis on user participation in designing mainstream products. In recent years researchers in the field of assistive technology (AT) have drawn on and contributed to the ID approach. There are good grounds for this association. However, the linkage elides the differences in methods that are available and appropriate to designers in the respective fields. The demands made by strategies such as co-creation, focus groups, cultural probes and even simple interviewing can be above the capacities of the users of AT. Yet the impairments of ill and disabled users make the need for usability and pleasurability (Green and Jordan, 2002) even more important since alternative products are comparatively few. This paper examines the workarounds two teams of designers have used to reduce the demands placed on emphysema patients and elderly users during inclusive design processes. In the case of a student design project it was necessary to focus on a super-user, use prototyping as a creative tool and to use improvised ergonomic simulation. In a second case a consultancy was required to place more emphasis on ethnographic, observational methods and personas where co-creation and co-design proved to be beyond the capacities of the user-group.
OriginalsprogEngelsk
TitelDesigning Inclusive Systems : Designing Inclusion for Real-world Applications
RedaktørerPatrick Langdon, John Clarkson, Peter Robinson, Jonathan Lazar, Ann Heylighen
Antal sider9
Udgivelses stedLondon
ForlagSpringer Science+Business Media
Publikationsdato2012
Sider165-174
Kapitel16
ISBN (Trykt)9781447128663
ISBN (Elektronisk)978-1-4471-2867-0
DOI
StatusUdgivet - 2012
BegivenhedCWUAAT: 6th Cambridge Workshop on Universal Access and Assistive Technology - Cambridge University, Cambridge, Storbritannien
Varighed: 27 mar. 201229 mar. 2012
Konferencens nummer: 6

Workshop

WorkshopCWUAAT
Nummer6
LokationCambridge University
LandStorbritannien
ByCambridge
Periode27/03/201229/03/2012

Kunstnerisk udviklingsvirksomhed (KUV)

  • Nej

Citer dette

Herriott, R. (2012). When users cannot be included in inclusive design. I P. Langdon, J. Clarkson, P. Robinson, J. Lazar, & A. Heylighen (red.), Designing Inclusive Systems: Designing Inclusion for Real-world Applications (s. 165-174). London: Springer Science+Business Media. https://doi.org/10.1007/978-1-4471-2867-0_17
Herriott, Richard. / When users cannot be included in inclusive design. Designing Inclusive Systems: Designing Inclusion for Real-world Applications. red. / Patrick Langdon ; John Clarkson ; Peter Robinson ; Jonathan Lazar ; Ann Heylighen. London : Springer Science+Business Media, 2012. s. 165-174
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abstract = "Inclusive Design (ID) methods place a strong emphasis on user participation in designing mainstream products. In recent years researchers in the field of assistive technology (AT) have drawn on and contributed to the ID approach. There are good grounds for this association. However, the linkage elides the differences in methods that are available and appropriate to designers in the respective fields. The demands required by strategies such as co-creation, focus groups, cultural probes and even simple interviewing can be above the capacities of the users of AT. Yet the impairments of ill and disabled users make the need for useability and pleasurability even more important since alternative products are comparatively few. This paper examines the workarounds two teams of designers have used to reduce the demands placed on emphysema patients and elderly users during inclusive design processes. In the case of a student design project it was necessary to focus on a super-user, use prototyping as a creative tool and to use improvised ergonomic simulation. In a second case a consultancy was required to place more emphasis on ethnographic, observational methods and personas where co-creation and co-design proved to be beyond the capacities of the user-group.",
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Herriott, R 2012, When users cannot be included in inclusive design. i P Langdon, J Clarkson, P Robinson, J Lazar & A Heylighen (red), Designing Inclusive Systems: Designing Inclusion for Real-world Applications. Springer Science+Business Media, London, s. 165-174, CWUAAT, Cambridge, Storbritannien, 27/03/2012. https://doi.org/10.1007/978-1-4471-2867-0_17

When users cannot be included in inclusive design. / Herriott, Richard.

Designing Inclusive Systems: Designing Inclusion for Real-world Applications. red. / Patrick Langdon; John Clarkson; Peter Robinson; Jonathan Lazar; Ann Heylighen. London : Springer Science+Business Media, 2012. s. 165-174.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Herriott R. When users cannot be included in inclusive design. I Langdon P, Clarkson J, Robinson P, Lazar J, Heylighen A, red., Designing Inclusive Systems: Designing Inclusion for Real-world Applications. London: Springer Science+Business Media. 2012. s. 165-174 https://doi.org/10.1007/978-1-4471-2867-0_17