Public Foundations of Service Design

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review

Abstrakt

This chapter looks into the developments of service design in the public sector. It shows how Service Design emerged and continues to evolve in Australia, where the practices involving the design of services are deeply rooted in human-centred design principles and where these practices have begun to influence many areas of government, ranging from public management to social policies. For researchers of Service Design, the Australian efforts present an opportunity to situate the design of services theoretically and practically in an area, where the development of services is not an option but a mandate, where services do not affect a select target market but thousands, if not millions of people. This chapter looks into the role and challenges of the Australian Service Delivery Reform in re-envisioning the ways in which the Australian government goes about developing products and services for Australian citizens and residents. It points to the need for Service Design to position itself in the public contexts of policy-making and policy implementation and to understand its role in contributing to social justice, social inclusion and social coherence.
OriginalsprogEngelsk
TitelService Design with Theory : Discussions on Change, Value and Methods
RedaktørerSatu Miettinen Anu Valtonen
Antal sider7
Udgivelses stedROVANIEMI, Finland
ForlagLapland University Press
Publikationsdato2012
Sider12-18
Kapitel1
ISBN (Trykt)978-952-484-551-9
StatusUdgivet - 2012

Kunstnerisk udviklingsvirksomhed (KUV)

  • Nej

Aktiviteter

  • 3 Organisation af og deltagelse i konference
  • 1 Deltagelse i workshop, seminar og kursus

19th DMI: Academic Design Management Conference

Sabine Junginger (Arrangør)

2 sep. 20144 sep. 2014

Aktivitet: Deltagelse i eller arrangement af en begivenhed Organisation af og deltagelse i konference

Designing Business Matters

Sabine Junginger (Arrangør)

23 maj 201426 maj 2014

Aktivitet: Deltagelse i eller arrangement af en begivenhed Organisation af og deltagelse i konference

UK Service Design Research Network

Sabine Junginger (Deltager)

22 okt. 2013

Aktivitet: Deltagelse i eller arrangement af en begivenhed Deltagelse i workshop, seminar og kursus

Citationsformater

Junginger, S. (2012). Public Foundations of Service Design. I S. M. Anu Valtonen (red.), Service Design with Theory: Discussions on Change, Value and Methods (s. 12-18). Lapland University Press. http://granum.uta.fi/granum/kirjanTiedot.php?tuote_id=23068