TY - CONF
T1 - HOW CAN SOCIAL DESIGN FOSTER BETTER EXPERIENCES FOR PATIENTS IN THE FORM OF SERVICES, PRODUCTS AND SPACES? THREE CASE STUDIES FROM HEALTHCARE FOR/WITH CHILDREN IN DENMARK
T2 - Proceedings CUMULUS BUDAPEST 2024
AU - Akoglu, Canan
AU - Dankl, Kathrina
PY - 2024
Y1 - 2024
N2 - Social designers’ involvement in healthcare and well-being has been steadily growing. Their roles have expanded to encompass various facets well beyond products and services towards seeking to make an impact on a holistic level aiming to enhance the overall patient experience. However, there is a lack of research into overarching objectives and qualities that social design can add to healthcare. As a response to this gap, the study aims to delve into and explore potential areas where social design can make contributions within healthcare for/with children. As a response to this gap, this study explores three case studies from a master’s programme focusing on social design and participatory design in Denmark. The three case studies cover various aspects of healthcare involving the creation of environments and experiences that promote healing, comfort, and a sense of safety for patients. The analysis of these three case studies point out to four qualities that were added by social design: encouraging patients’ and parents’ agency, increasing engagement, fostering a sense of wellbeing and enhancing patient satisfaction. These provide insights that can guide future initiatives, strategies, and collaborations aimed at integrating social design principles to enhance healthcare delivery and improve outcomes for patients and communities. This paper suggests that a social design-led approach to healthcare for children working closely and continuously with patients throughout the project, could assist in creating value-driven services and thus increase the overall quality of care.
AB - Social designers’ involvement in healthcare and well-being has been steadily growing. Their roles have expanded to encompass various facets well beyond products and services towards seeking to make an impact on a holistic level aiming to enhance the overall patient experience. However, there is a lack of research into overarching objectives and qualities that social design can add to healthcare. As a response to this gap, the study aims to delve into and explore potential areas where social design can make contributions within healthcare for/with children. As a response to this gap, this study explores three case studies from a master’s programme focusing on social design and participatory design in Denmark. The three case studies cover various aspects of healthcare involving the creation of environments and experiences that promote healing, comfort, and a sense of safety for patients. The analysis of these three case studies point out to four qualities that were added by social design: encouraging patients’ and parents’ agency, increasing engagement, fostering a sense of wellbeing and enhancing patient satisfaction. These provide insights that can guide future initiatives, strategies, and collaborations aimed at integrating social design principles to enhance healthcare delivery and improve outcomes for patients and communities. This paper suggests that a social design-led approach to healthcare for children working closely and continuously with patients throughout the project, could assist in creating value-driven services and thus increase the overall quality of care.
M3 - Paper
ER -