Co-creation for empathy and mutual learning: a framework for design in health and social care

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Resumé

Co-creation is seen as imperative in healthcare however existing frameworks are in need for adapting to specific settings from a person-centred care perspective such as shared decision-making, characterised by asymmetrical power relations and restricted time resources. This article takes a workshop in shared decision-making with doctors, nurses, patients and relatives as a point of departure for process reflection. The aim of the workshop was to develop implementation strategies for a decision tool for future cancer care. By analysing its concept and methods, we propose a general framework for design in health and social care, based on meeting fellow stakeholders, switching over roles, voicing and developing ideas and finally evaluating proposals (MOVE). By evidence of our research, we propose that empathy can be created and strengthened through co-creation in health and social care.

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abstract = "Co-creation is seen as imperative in healthcare however existing frameworks are in need for adapting to specific settings from a person-centred care perspective such as shared decision-making, characterised by asymmetrical power relations and restricted time resources. This article takes a workshop in shared decision-making with doctors, nurses, patients and relatives as a point of departure for process reflection. The aim of the workshop was to develop implementation strategies for a decision tool for future cancer care. By analysing its concept and methods, we propose a general framework for design in health and social care, based on meeting fellow stakeholders, switching over roles, voicing and developing ideas and finally evaluating proposals (MOVE). By evidence of our research, we propose that empathy can be created and strengthened through co-creation in health and social care.",
keywords = "design for empathy, framework for co-creation, design in health and social care, shared decision making",
author = "Canan Akoglu and Kathrina Dankl",
year = "2019",
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doi = "10.1080/15710882.2019.1633358",
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AB - Co-creation is seen as imperative in healthcare however existing frameworks are in need for adapting to specific settings from a person-centred care perspective such as shared decision-making, characterised by asymmetrical power relations and restricted time resources. This article takes a workshop in shared decision-making with doctors, nurses, patients and relatives as a point of departure for process reflection. The aim of the workshop was to develop implementation strategies for a decision tool for future cancer care. By analysing its concept and methods, we propose a general framework for design in health and social care, based on meeting fellow stakeholders, switching over roles, voicing and developing ideas and finally evaluating proposals (MOVE). By evidence of our research, we propose that empathy can be created and strengthened through co-creation in health and social care.

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