Codesigning new Service Models for Senior Citizens

Beskrivelse

Invited talk at the University of Twente,

Dr. Eva Brandt: Co-designing new service models for senior citizens In the co-design project SeniorInteraction a public care unit, university researchers, industrial partners, and senior citizens collaborate to design concepts that can strengthen social interaction among seniors in a specific urban environment. The overall objective is to develop and explore welfare technologies and service models that support experiences and social interaction among seniors and thus contributing to greater self-reliance and social wellbeing. The project suggests a move away from service models focusing on a relation between the individual citizen and the service provider towards concepts based on a broader content and social perspective offering opportunities for peer-to-peer communication closely connected to ongoing everyday activities. Focus is on initiating and maintaining locally based networks by offering services to groups of seniors for instance in relation to the meal, exercise and mobility, and cultural experiences. These areas seems to have a great potential of binding people together in a neighborhood and thus contribute to the feeling of belonging and being confident in the local environment. In the talk Eva Brandt will give examples from the co-design process and its results. Prof. dr. ir. Pieter Jan Stappers (Technische Universiteit Delft): Paths to Participation Users and other stakeholders can participate in design processes as 'experts of their experience'. But because much of this expertise lies 'below water' (is tacit or latent), bringing it to bear requires a process supported by tools, techniques, and methods. In this talk I will discuss some of these awareness processes, such as sensitization, empathizing, and the 'path of expression'. Prof. dr. Andy Dearden: User-centred Healthcare Design (UCHD) User-centred Healthcare Design (UCHD) has been a 5 year, interdisciplinary programme (2008 - 2013) to explore how participatory service design approaches can be adapted and adopted within the UK's National Health Service. Through a series of case studies working with staff, patients, service users, local government and third sector organisations we have demonstrated the potential and uncovered some of the challenges in using design to improve and transform services. This presentation will explore some of the lessons we have learned.

Periode	20 dec. 2013
Begivenhedstitel	Participatory Design in Health Care
Begivenhedstype	Seminar
Placering	Twente, HollandVis på kort